Mobile Beauty & Massage — FAQs

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Do you bring your own equipment?

Yes. Rimondi Therapists bring everything: a mobile beauty couch, all equipment, products, linens, pillows and disposal couch roll.

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Will you need anything from me?

We may need access to a sink and hot water. If hot water isn’t available, we can bring it with us.

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What kind of space do you need?

A calm, private space with enough room to position the couch comfortably is required. Children should be kept away during treatments and pets must be locked away for safety and hygiene.

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How do you keep things clean?

The couch is set up and covered with a clean cover and a disposable couch roll for each client. All tools and products are cleaned and sanitised correctly between appointments.

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Is there a weight restriction for the mobile couch?

We use a professional mobile beauty couch rated for a maximum static load of 250 kg (39st) and a dynamic load of 102 kg (16st).

• Static load (250 kg): This is the maximum weight the couch can safely hold when a client is lying still (weight evenly distributed). It covers the client plus any blankets, pillows and equipment resting on the couch.

• Dynamic load (102 kg): This is the maximum safe weight for situations where the weight shifts or moves (sitting, getting on/off, therapist leaning). Dynamic loads produce extra forces, so the safe limit is lower.

 

If you have concerns about weight and safe use, tell us when booking so we can recommend the best couch positioning, support or an alternative arrangement.

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Do you need access to a bin?

We take everything home with us and dispose of/recycle used items correctly.

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Do I need a patch test?

Yes — patch tests are required for certain treatments for your safety and for insurance purposes. A patch test is a tiny application of product on the inside of your arm left for 24–28 hours (examples: lash tint, lamination fixing lotion, aromatherapy oil). Even if you’ve had a patch test before, we may use a different brand so testing is required.

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What happens before my first treatment?

We provide a free 30-minute consultation at your home or on the phone before your first treatment. During that visit we complete a confidential medical card.

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How is my personal data handled?

Rimondi Client's medical and personal data is held in strict confidence and is stored and handled in line with GDPR rules.

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Can the couch be adjusted for comfort?

Yes — the couch can be positioned to suit you and we provide pillows and blankets to ensure you are comfortable.

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Do you bring your own products?

Yes — we bring all products in a professional case and use only quality, professional-grade items.

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What do your therapists wear and how are they vetted?

Therapists wear uniform, a GPS tracker, carry photo ID, are DBS-checked, fully trained, certified and insured. We work with Associated Beauty Therapists to ensure high standards. We wear protective gloves where required and face masks for close-up treatments.

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What if I need to cancel or reschedule?

Appointments can be rescheduled.  Appointments cancelled within 48 hours are not refundable.

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How can I pay?

Clients can pay by card, PayPal link, BACS, gift card or cash. See the Prices & Offers page for current rates, discounts and special offers.

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Do I pay for set-up or travel?

It generally takes approximately 30 minutes to set up and wrap up; this time is included in the price. Rimondi Clients do not pay for petrol or travelling time.

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Do you run parties or group bookings?

Yes — we can cater for parties. Please get in touch and let us know what you have in mind.

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If you have any further questions please contact us.